We aim to initiate the refund within 24 hours of your departure.
In case we find any issues with your rented item(s), like damages or missing items, we will inform you by e-mail.
Creditcard deposit refunds
Please note that it can take up to 10 days to reflect on your creditcard statement.
Your will receive the funds from a refund in you account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)
We always sent an e-mail confirmation once a deposit is refunded.
Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your customer's bank statement, and a separate credit is not issued.
Paypal deposit refunds
Paypal deposits will be received back instantly after we initiate the refund
We have a world-class customer support team ready to answer any questions or concerns.Contact Support